At Dermal Haven, we require a $50 appointment deposit to secure your booking. This deposit is fully redeemable at your appointment and helps ensure commitment to your scheduled time. If you're committing to a series of treatments as part of a treatment plan, we offer the option to secure the $50 deposit and redeem it at your final appointment of the series.

Please note, your booking is not confirmed until the $50 deposit is processed, and a confirmation email has been sent by The Dermal Haven team. If you undergo an initial consultation and decide to proceed with a treatment or commit to a treatment plan, your consultation fee can be converted into the appointment deposit.

Dermal Haven has a strict 48-hour cancellation policy. If appointments are changed or canceled within 48 hours of the scheduled time, the deposit will be forfeited, and a new deposit will be required for rescheduling. Appointment deposits are non-refundable and cannot be transferred to another person. Thank you for understanding and supporting our booking process.

Please be aware that cancellations made within 48 hours of your scheduled appointment time fall under our Late Cancellation Policy. In the event of a late cancellation or no-show, your $50 appointment deposit will be automatically forfeited and additional charges may apply.

Therefore, a new appointment deposit will need to be processed before securing a future appointment.

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment without penalty.

Cancellations or rescheduling within the 48-hour window will result in forfeiture of the appointment deposit.

Clients committing to a treatment plan or any package promotions can secure their deposit, redeemable at the final session of the series.

If appointments in the treatment series are canceled within the 48-hour window, the deposit will still be forfeited and a new $50 appointment deposit will need to be processed to secure the remaining treatments in the plan/package.

Full upfront payment is required to secure any promotional or discounted treatment packages. In addition, a $50 appointment deposit may be required to secure individual appointments within the package if you are a new client.

All purchases of promotional packages are final and non-refundable in the event of a change of mind. However, if advised by your Dermal Clinician, the package value may be converted into alternative treatments.

The validity period for promotional packages may vary depending on the specific offer. Please check the details of each promotion for the applicable timeframe.

All appointment deposits are non-refundable. This applies to all appointment cancellations and no-shows.

Treatments are also non-refundable after purchase due to change of mind unless there is a documented medical reason. A copy of a medical letter is required.

Due to the personalised nature of our recommendations and for hygiene reasons, all skincare product purchases are final.

We cannot offer refunds or exchanges for a change of mind. The only exception is in the rare case of an allergic reaction, which will be thoroughly reviewed by our Dermal Clinician to determine eligibility for a refund.

If you arrive late to your appointment, we may need to shorten the treatment time and adjust treatment steps to ensure that other clients are not inconvenienced.

If you arrive later than 15 minutes from your appointment time, your appointment will be automatically cancelled and your appointment deposit will be forfeited. To reschedule your appointment, a new deposit will be required to secure your next booking.

Full charges for the treatment will still apply, even if the session is shortened.

Please ensure you allocate enough travel time to arrive for your appointment on time.

We recommend arriving 10 minutes before your scheduled appointment to allow time for settling in, such as using the restroom or completing any necessary forms.

An initial consultation is required for all new clients looking to address specific skin concerns. This allows us to assess your skin condition and create a personalised treatment plan.

Clients seeking general maintenance or pampering sessions may not need a consultation; however, we highly recommend it for a thorough skin evaluation.

Consultation fees can be applied toward an appointment deposit if the client proceeds with a treatment or treatment plan during the consultation.

Consultation fees can also be applied towards treatments and skincare products, but is only valid on the day of the consultation. It strictly expires following this day.

Specific instructions will be provided before treatments if deemed necessary by the attending Dermal Clinician to ensure optimal results.

Clients are required to follow these instructions carefully to avoid potential risks and ensure effective treatment.

Clients who do not adhere to the pre-treatment preparation instructions provided by their Dermal Clinician may experience less favorable results and a more challenging skin journey. They may also require additional treatments to achieve optimal outcomes, compared to those who have followed the preparation guidelines properly.

The attending Dermal Clinician appreciates your cooperation in following the Pre-Treatment Client Preparation and Post-Treatment Care instructions, as well as the recommended skincare routine. Please note that the clinician cannot be held responsible for any outcomes resulting from non-compliance with these guidelines.

Post-treatment care instructions must be followed to support healing and maximise treatment results.

Post-treatment care instructions will be emailed to the client after their treatment and may also be reviewed during the session.

Clients who do not adhere to the Post-Treatment Care instructions provided by their Dermal Clinician may experience less favorable results and a more challenging skin journey. They may also require additional treatments to achieve optimal outcomes, compared to those who have followed the preparation guidelines properly.

The attending Dermal Clinician appreciates your cooperation in following the Pre-Treatment Client Preparation and Post-Treatment Care instructions, as well as the recommended skincare routine. Please note that the clinician cannot be held responsible for any outcomes resulting from non-compliance with these guidelines.

Individual skin responses vary, and while our treatments are carefully administered to suit each client’s skin type and condition, there may be unpredictable reactions.

All treatments provided at our clinic carry some level of risk, including but not limited to redness, swelling, bruising, pigmentation changes, sensitivity, and potential infection.

Adhering to pre- and post-treatment care instructions is essential to minimize the risk of adverse effects and to support optimal healing.

Certain skin types and medical conditions may carry increased risk; therefore, a full disclosure of your medical history and any medications is required before commencing treatment.

While our Dermal Clinician works to achieve optimal results, multiple sessions may be required to see desired outcomes, and some conditions may be only partially improved or not respond as expected.

Treatments at our clinic are provided in accordance with informed consent, and clients are encouraged to ask questions regarding their specific risks and expected outcomes before undergoing any procedure.

By proceeding with treatments, clients acknowledge and accept these risks, understanding that results may vary and that no guaranteed outcome can be provided.

Clients are required to disclose any relevant medical conditions, allergies, or medications during consultations to ensure treatments are safe and appropriate.

Failure to disclose health information may affect treatment outcomes or result in the inability to perform certain procedures.

At Dermal Haven, we are committed to providing a safe and welcoming environment for both our clients and staff. We maintain a strict zero tolerance policy for any form of aggressive behavior, including but not limited to verbal abuse, threatening language, or physical intimidation.

Any individual exhibiting aggressive behavior will be addressed immediately. This may result in the termination of services and, if necessary, the involvement of law enforcement. We value the well-being of our team and clients, and we believe in fostering a respectful and professional atmosphere.

We appreciate your understanding and cooperation in ensuring a positive experience for everyone at Dermal Haven.

The Dermal Haven team reserves the right to decline services to any individual based on reasonable grounds, as deemed appropriate by our team. This may include, but is not limited to, instances of aggressive behavior, non-compliance with clinic policies, or situations where the safety and well-being of our staff or clients may be compromised.

We appreciate your understanding and cooperation in maintaining a professional and respectful environment for everyone.